Quality Management Techniques of Pizza Hut-Myassignmenthelp.com

Question: Discuss about the Quality Management Techniques that are considered by Pizza Hut. Answer: Introduction Pizza Hut is one of the largest fast food chains in the food industry. The company has 34,000 restaurants in over 100 countries. There are various industries that are entering in the fast food sector. Due to the increase in the competition level, the companies are losing their market shares. It is an American restaurant chain and the franchise established in 1958 by Dan and Frank Carney. The company is located in 16,000 places globally. It is one of the flagship brands of Yum. The company is giving focus on enhancing the new products that suit the taste of the consumers. In this report, the main emphasis will be given to the quality management techniques that are considered by the company. Quality management plays a significant role to enhance the working pattern of the organization. If the organization adopts effective quality management tools, then it can be easy to attain the goals and objectives in an effective manner. (Source: Pizza hut, 2017). Process of Inspection and Assurance Quality planning Quality planning is important to conduct the operations of the organization. If proper quality planning is not there, then the organization cannot attain the goals and objectives in an effective manner. Planning determines that how the system can accomplish the objectives. It is concerned with systematic development of action, program that aims at reaching the goals. It is a process of analyzing, evaluating and selecting the opportunities (Kashif, Awang, Walsh Altaf, 2015). Quality Control To monitor the quality the company takes into consideration various strategies like training, comparing the actual performance. Training is given to the employees of the organization so that the quality can be controlled. If proper training is given to the employees, then it is evaluated that the quality of the products can be enhanced. Monthly inspection is done by the company so that the problems can be identified easily (He, Zha 2013). Quality assurance The company offers products to the consumers that enhance the satisfaction level. The company gives emphasis on providing the products on time and also to deliver the services within time. The ingredients that are used by the company are fresh and that directly give a better taste to the products that are offered to the consumers. Food safety and security measures are also taken into consideration by the company so that the operations can be conducted smoothly (Jain Kaur, 2014). Total Quality management Total quality management is considered as an important aspect for the organization to survive in the competitive environment. The company also considers benchmarking. It is a process that consists of the historical construction cost to collect the information. The information offers the benchmark against which the customers can easily assess the value of the project for money. In the pizza hut total quality management consist of continuous product improvement and also quality customer service where the needs and wants of the consumers are fulfilled together (Wingrove Urban, 2017). The company also considers the strategy of total quality management as the quality improvement of the products. Pizza hut also enhances the efficiency level by working in various areas like customer satisfaction, quality of goods and training. Core Quality management principles Customer focus The company gives more attention to enhance the satisfaction level of the customers. To enhance the quality standards, the employees are well trained and also there are continuous learning desires. It results in the enhancement of the satisfaction level of the customers towards the products. When the quality of the products is good and the workers are serving the customers in a proper trained manner, then the service environment is enhanced. The customers are considered as an important asset for the organization (King Meiselman, 2010). Workforce Focus To attract customers towards the company, it is essential that the focus should be given to the employees. If the employees of the organization serve customers in a proper manner, then the company can easily attain success in the competitive environment. The company offers training in every department as to increase the ability and also to enhance the skills of the employees. If skills are enhanced then it will give a positive impact on the working pattern of the organization. Pizza hut consists of experts who use the opportunities and the available resources to accomplish goals and objectives of the organization (Win, 2016). Continuous Improvements The total quality management strategy in Pizza hut helps in continuous improvements in all the functions related to the organization. It has also fulfilled the needs and wants of the customers according to their requirement. If the company gives focus on continuous improvement, then it can give a positive impact on the activities of the organization (Rao, Sarkar Bohra, 2016). Process Management Pizza hut gives emphasis on enhancing the quality of the products and also gives a variety of products to the customers. The products that are offered by the company give direct impact on satisfying the needs and wants of the consumers. Time control is also considered to conduct the production process of the organization. Quality Measures Pizza hut takes into consideration various quality measures like: Conformance: To ensure the proper quality and the main focus is on the product that is developed by the organization. It considers the pre-defined standards that are expected for a specific range of product. Features: Variety of products is introduced by the company like coffee, cold drinks with a variety of pizzas. This also helps to measure the quality of the product. Quality Improvements According to the surveys and feedback, the company gives focus on improving the quality of the products. To enhance the satisfaction level of the customers, the new products are introduced by the company by considering the needs and wants of the consumers (Kang, 2016). Conclusion By evaluating the report, it is concluded that the quality is an essential aspect that helps the company to accomplish the goals and objectives in an effective manner. Quality is only the factor that can attract the customers towards the company. In the food sector, the success of the company depends upon the taste of the products that are offered by the company. Also trained employees should be there so that the satisfaction level of the customers can be enhanced. References He, W., Zha, S., Li, L. (2013). Social media competitive analysis and text mining: A case study in the pizza industry.International Journal of Information Management,33(3), 464-472. Jain, R., Kaur, S. (2014). Impact of work environment on job satisfaction.International Journal of Scientific and Research Publications,4(1), 1-8. Kang, H. (2016). Technology-Focused Strategic Planning In Service Businesses.Franklin Business Law Journal,2016(1). Kashif, M., Awang, Z., Walsh, J., Altaf, U. (2015). Im loving it but hating US: understanding consumer emotions and perceived service quality of US fast food brands.British Food Journal,117(9), 2344-2360. King, S. C., Meiselman, H. L. (2010). Development of a method to measure consumer emotions associated with foods.Food Quality and Preference,21(2), 168-177. Rao, S., Sarkar, P., Bohra, S. (2016). A Comparative Study on the Perceptions of Service Quality of Dominos and Pizza Hut in Manipal. Win, P. L. Y. (2016). The Study Of Consumer's Brand Choice Decision For Quick Service Restaurant (QSR) in Yangon, Myanmar, Focusing on Fast Food Brands (KFC, Pizza Huts Seasons). Wingrove, C. A., Urban, B. (2017). Franchised fast food brands: An empirical study of factors influencing growth.Acta Commercii,17(1), 1-8.